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We couldn't be prouder of Roger Stauffer, Hirsch Regional Manager, for his efforts in spearheading our Customer Service Advocate group. He created this group of members from each of our 23 branch locations with the goal in mind of making our above and beyond customer service EVEN BETTER! This includes sharing customer feedback heard across all of our branches and new service ideas from our team members to better serve our customers. Hear from Roger:

HIRSCH CUSTOMER ADVOCATES

Hirsch's #1 goal is to make our customers happy. To ensure we were doing just that, we created our Customer Service Advocate group - which includes members from all of our 23 branch locations! In this group, the team shares feedback and ideas to improve the services we're providing to our customers.. which even lead to our brand new 30 minute will call guarantee!! Watch our video to learn more.

Learn more about our services below:

www.hirsch.com/Hirsch-Text

www.hirsch.com/WillCall

HIRSCHTEXT

ONE Phone Number Does It All! 

We know you're on the go and sometimes you don't have time to make a phone call to place your order or ask questions.  Now with HirschText - talking to your Hirsch branch has never been easier! Simply send a text to your local branch phone number and we'll get back to you right away. 

We hope you’ve found our previous posts about CARES Act resources helpful from a business standpoint, and we’d like to follow that up with some hopefully helpful links for Y-O-U! Whether it benefits you, your family members or your employees and their families, we hope some of the below resources can aid someone in your orbit.

GOVERNMENT

Stimulus Check Monitor Check on the status of your Economic Impact Payment through the below IRS link. The application will give you information about your payment status, type and whether more information is needed from you to receive your payment (including bank account info). Check your status here: https://www.irs.gov/coronavirus/get-my-payment

Taxes In case you haven’t heard, the tax Deadline has been extended to July, 15, 2020. Read more about it on the IRS website: https://www.irs.gov/newsroom/tax-day-now-july-15-treasury-irs-extend-filing-deadline-and-federal-tax-payments-regardless-of-amount-owed

INSURANCE

Health Insurance Almost all health insurance providers are taking measures to help support the health and well-being of Americans. Check out this list of providers to find out the actions your provider is taking: https://www.ahip.org/health-insurance-providers-respond-to-coronavirus-covid-19/

Car Insurance: Car insurance carriers are also making adjustments to help Americans make it through this difficult and uncertain time. The below link provides responses by the top car insurance carriers, if yours isn’t listed it’s recommended to reach out directly to discover the actions they are taking: https://www.thesimpledollar.com/insurance/insurance-companies-providing-covid-19-support/

UTILITIES

Gas & Electric: Six utility companies across California, serving more than 21 million Californians, will not shut off customers’ power for non-payment as the coronavirus continues to disrupt daily life. Check with your utility supplier to find out their specific policies and resources. Read more: https://calmatters.org/california-divide/2020/03/utilities-wont-shut-off-power-coronavirus/

RENT, MORTGAGE & CAR PAYMENTS

Rent: In response to the coronavirus pandemic, the Judicial Council of California placed on hold nearly all evictions in the state. Learn more: https://caanet.org/state-judicial-council-suspends-virtually-all-evictions-in-california/

Mortgage Payments: Governor Newsom announced that financial institutions will provide relief for vast majority of Californians including 90-day grace periods to make mortgage payments. Learn more: https://www.gov.ca.gov/2020/03/25/governor-gavin-newsom-announces-major-financial-relief-package-90-day-mortgage-payment-relief-during-covid-19-crisis/

Car Payments: Most banks, credit unions, and the lending arms of most automakers have announced programs to both help current borrowers and give new borrowers peace of mind. Nearly every automaker’s financing arm has announced first payment deferrals of between 90 and 120 days to buyers of new vehicles. Learn more: https://cars.usnews.com/cars-trucks/what-to-do-if-you-cant-make-your-car-payment

ADDITIONAL RESOURCES

Helpful links by county from CAIR CALIFORNIA (including Public Health Organizations, Food Access, Education, Utilities & Internet Access, Mental & General Health, Undocumented/Refugee Community Help, How to Help and more) can be found below by county:

GREATER LOS ANGELES AREA: https://ca.cair.com/losangeles/updates/southern-california-resources-for-covid-19-coronavirus-pandemic/

SAN DIEGO COUNTY: https://ca.cair.com/sandiego/news/covid-19-resources-updates-for-san-diego/

SLOAN RETROFIT FLUSHOMETER 

With more focus on hands free fixtures, retrofitting existing toilets is a great add on to meet shifted customer demands like with the above  Sloan® Active Infrared Retrofit Flushometer. Check out some benefits:

In an effort to keep our Hirsch family informed of your rights which will help you during this global crisis, we've collected some resources to guide you through the Coronavirus Aid, Relief and Economic Security (CARES) Act. Utilizing a document from the National Small Business Association (NSBA), we have highlighted the Key Small Business Provisions within the act that may help you navigate through this crisis.

Dear Hirsch Pipe & Supply Family,

On behalf of all of us at Hirsch Pipe & Supply,  I would like to take this opportunity to thank you for being a loyal customer of Hirsch.  We are proud to stand with our customers as an essential business that is preserving the health and sanitation of the region. We intend to continue serving our customers with the same high service they deserve in the safest manner possible.

While we all work together during this crisis, I want to reassure you that the health and safety of our employees and customers is our number one concern.  We are taking every precaution to protect you by implementing the following protocols at all of our Hirsch locations:

At Hirsch, nothing is more important to us that the health and safety of the Hirsch community. As the Coronavirus (COVID-19) begins to have greater impact, we want to share some of the steps we've taken to help keep you safe and healthy. 

1) In the top right corner of every page, you can login to your account.  2) Once logged in, click “My Account” to see all tools and resources, including viewing open orders, paying invoices, credit limits, saved carts, shopping lists, trip rewards and more.