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We couldn't be prouder of Roger Stauffer, Hirsch Regional Manager, for his efforts in spearheading our Customer Service Advocate group. He created this group of members from each of our 23 branch locations with the goal in mind of making our above and beyond customer service EVEN BETTER! This includes sharing customer feedback heard across all of our branches and new service ideas from our team members to better serve our customers. Hear from Roger:

HIRSCH CUSTOMER ADVOCATES

Hirsch's #1 goal is to make our customers happy. To ensure we were doing just that, we created our Customer Service Advocate group - which includes members from all of our 23 branch locations! In this group, the team shares feedback and ideas to improve the services we're providing to our customers.. which even lead to our brand new 30 minute will call guarantee!! Watch our video to learn more.

Learn more about our services below:

www.hirsch.com/Hirsch-Text

www.hirsch.com/WillCall

HIRSCHTEXT

ONE Phone Number Does It All! 

We know you're on the go and sometimes you don't have time to make a phone call to place your order or ask questions.  Now with HirschText - talking to your Hirsch branch has never been easier! Simply send a text to your local branch phone number and we'll get back to you right away. 

SLOAN RETROFIT FLUSHOMETER 

With more focus on hands free fixtures, retrofitting existing toilets is a great add on to meet shifted customer demands like with the above  Sloan® Active Infrared Retrofit Flushometer. Check out some benefits:

Hirsch friends and family, we are so excited to introduce you to this new year along with our industry newsletter. With the updated feel and functionality of our website along with the information we will be sharing in this newsletter, these are just more ways that we want to provide value to you as our customers. You work hard and we want to do what we can to support you in everything that you do. With the ever changing world we live in, it's so important to stay on the pulse of what is happening in order to keep your business running smoothly and successfully - and we want to do our part.

Sincerely,
Bill Glockner
President & CEO
Hirsch Pipe & Supply

LIVING WATERS FOR THE WORLD

Hirsch proudly supports Living Waters for the World, an incredible organization that trains volunteers to establish and lead water mission teams that partner with communities to implement and operate sustainable water purification systems and health education programs around the world. Together we can help train, equip and support volunteers in forming global, clean-water mission partnerships by donating to this incredible organization. Visit livingwatersfortheworld.org for more information.

FISH FOR LIFE

Hirsch proudly supports Fish for Life, a non-profit that takes children with special needs ocean fishing……in grand style! There are 100 people aboard each voyage that includes 30 special needs children with a variety of conditions, 30 chaperones and 40 volunteers. We fish just south of Laguna Beach about a mile offshore. There are several ways they entertain guests during the voyage including the surprise visit of two real live Mermaids! On the way back to the dock, Fishing Team Leaders present a trophy to the kids on their teams. Fish for Life has been taking special needs kids fishing for 10 years and have served over 1000 children and their families. Parents who have a special needs child want nothing more than for their kids to enjoy normal activities. Fish for Life teaches them how to fish! If you have a loved one, a family member or friend with special needs, go to fishforlife.org to learn more and get on the standby list for a trip of a lifetime!

There's nothing more important to Hirsch than our customers. That's why we've decided to feature one of our awesome customers each quarter to share their insight on their business and the industry. We're a community, so let's continue to learn and grow from eachother shall we?

What’s your name and the name of your Business? Casey Merrell and my business is Classic Plumbing.

How long have you been a plumber? I’ve been a plumber for 16 years.

What major changes have you seen in the industry throughout your career? EPA laws have been some of the major changes I’ve seen in the industry. Also qualified applicants are depleting since I started, I can’t find any new plumbers.

What was your craziest plumbing job? 8 story high rise drain replacement at Fullerton college, we changed all of the drains in their building.

Where’s your local Hirsch Branch and who’s your go-to guy there? Santa Fe Springs is my local branch… Juan and Marco are my go-to guys.

Favorite part about working with Hirsch? The camaraderie. Everyone seems to know my name everywhere I go and it’s great to be able recognize other plumbers from the Hirsch events. I don’t get that at any other supply house, which is why we don’t go there.

Where do you see the future of the industry heading? Drain cleaning due to low flow faucets and fixtures will be a bigger issue because we’re using less water.

Special thanks to Casey from Classic Plumbing for taking the time to share with us. If you're interested in being featured next, please email us at [email protected].