Heard at Hirsch: HirschNow WillCall30 Q&A

Posted on 07/11/2022 at 09:29PM in Summer 2022

Are you looking for ways to get your jobs done faster so you can service more customers in a day? Look no further than HirschNow WillCall30. WillCall30 orders are the perfect way to pick up your products in 30 minutes or less, guaranteed!

Recently, we sat down with Jimmy Aldrich, Branch Manager of Hirsch Valencia to learn more about WillCall30 and what his customers appreciate about this service.

1. What advantages do you think WillCall30 service provides to your customers? Customers are able to come in, have their material ready to pick up and get back on their way. This allows them to get more done in a day and serve more customers. It also saves them time by being able to bypass our busy counters. If they are using, they don’t even have to call it in. They simply place their order online and will get their order ready in 30 minutes or less.

2. On average, how much time do you think placing a WillCall30 order saves? Depending on the time of the day, they could be saving up to an hour. Mornings are busy for all Hirsch counters, so placing an order online helps our customers save the most time. 

3. Out of all of the ways to place and order (calling, texting, or ordering on, what is your customers’ preferred way to place a WillCall30 order? Our customers utilize all of our ways to place an order and communicate with us. HirschText works for plumbers on the go. works well when you have an office employee who can place the order online and then send a tech in to pick up the material.

4. What do you like about the HirschNow WillCall30? WillCall30 gets our customers in and out fast. We enjoy seeing the look on our customers faces when they show up and see that their orders is ready. All they have to do is come in, grab their product, and go!

If you would like to learn more about our complete suite of HirschNow services, click the link below.

Hirsch Mission Viejo Now Open!

Posted on 03/01/2022 at 06:00AM in 2022 Q1 Newsletter

In Loving Memory of Danny Mariscal

Last month, we announced an exciting addition to the Hirsch family; the opening our 26th location in Mission Viejo, CA. Since our opening, our team has been hard at work introducing our new customers to the famous Hirsch service that so many of our existing customers have experienced at our other locations. If you haven’t visited our newest location, Mission Viejo Branch Manager Salvador Villavicencio is personally inviting to come and meet our Mission Viejo Team. My team and I are very excited about the opening of our store in Mission Viejo. We would appreciate the opportunity to welcome you to our new store and have us be your neighborhood supply house. On behalf of my team and I, we look forward to helping you get more jobs done during your day.”

In Loving Memory of Danny Mariscal

Bringing the Fun!

Make sure you stop by and check out our Friday BBQs that are serving up some delicious food, awesome giveaways, and opportunities to speak with product reps from some of the biggest brands we carry. Be sure to also check out our current promotions that could win you one of kind experiences and awesome prizes!

For current hours and address, visit our locations page.

In Loving Memory of Danny Mariscal

Posted on 03/01/2022 at 05:12AM in 2022 Q1 Newsletter

In Loving Memory of Danny Mariscal

Danny Mariscal, Chairman Emeritus of Hirsch Pipe & Supply Co. located in Southern California passed away at the age of 83 on February 8, 2022.  His fifty-seven-year commitment to Hirsch, our employees and our customers will be sadly missed, but never forgotten. 

Bill Glockner, President & CEO of Hirsch Pipe & Supply stated, “Danny Mariscal took over from Joe Hirsch and enhanced Hirsch’s reputation for deep inventories and excellent service.  More importantly, he developed a special culture and inspired the Hirsch Values which he modeled for the Hirsch family.  Danny always treated everyone with respect, kindness, and grace.  He brightened the day of everyone he touched.  We are forever grateful for how he made everyone’s lives better.”

In Loving Memory of Danny Mariscal

CEO Bill Glockner and Danny Mariscal

Danny started working at Hirsch as a bookkeeper in 1965 under the direction of Joe Hirsch.  He quickly saw all sides of Hirsch, from completing odd jobs around the warehouse to assisting with sales at the counter. Through this experience, Danny fell in love with the organization, leading him to rise the ranks to become office manager. What Danny fell in love with at Hirsch was their unwavering dedication to people and service; but where he saw opportunity was improving efficiency. His career became one dedicated to improving operations and processes at Hirsch and continuous improvement remains a core value at Hirsch today.

In 1979, after seeing the vision and dedication that Danny had for Hirsch, Joe Hirsch turned over the reins to Danny.  Once Danny took over the business, his vision led to expanding the business including adding more locations, adding new billing and payroll technology, and implementing computer systems to manage inventory.  Danny’s legacy of Hirsch’s service-first approach, while improving the efficiencies to support scalable growth were instrumental in the growth of Hirsch. 

Once he felt confident with the infrastructure he’d brought to the business, Danny refocused his energy to where it all started: sales.  His insight and knack for innovation lead him to the promise Hirsch lives by to this day: Hirsch Has It. It was a promise that packed a lot of guarantees: that inventory would be in stock, that your product would be delivered when you needed it, and that you’d be able to complete your job and be successful.

Left to right: VP of Branch Operations Jiro Akasaka, Danny Mariscal, CEO Bill Glockner

Left to right: VP of Branch Operations Jiro Akasaka, Danny Mariscal, CEO Bill Glockner

Jiro Akasaka, VP of Branch Operations and 45 Year employee of Hirsch states, “I was lucky enough to be hired by Danny back in October of 1976.  Danny taught and mentored me on how we should treat our customers and employees.  He also taught me everything about our business.  Danny always treated everyone with kindness and respect and made everyone feel good after talking with him. I cannot thank Danny enough for all the support he provided me throughout the years and I can honestly say that I would not have made it without him .Thanks Danny!!You are the father of the Hirsch Culture and will be truly missed.”

As the 1990’s approached, Danny began to think about finding a successor who could not only carry on the legacy that they had built, but continually modernize, improve, and grow the company. As legend has it, one day Danny was at a birthday party in 1991 with his daughter and her family, and got to talking with his son-in-law, Bill Glockner. Bill had just graduated from business school and was finding himself frustrated in his computer consulting role. With constant travel and a demanding schedule that didn’t leave much time for family, Bill was looking to change things up. So over some cake and candid conversation, Danny and Bill struck up a deal that would become famously inked on a party napkin: Bill would join Hirsch effective immediately as Danny’s successor. 

Danny’s legacy will forever be remembered by everyone who had the pleasure of knowing him and working with him.  He will always be known for the innovation he brought to the business and his unwavering support of all of the people he worked with.  Since Danny’s passing, we have received an outpouring of support and memories.  Should you wish to share your memories or condolences, please email Bill Glockner’s office at

Hirsch Pipe & Supply Acquires Hemet Valley Pipe & Supply

Posted on 09/13/2021 at 06:02PM in General

Hirsch Pipe & Supply Acquires Hemet Valley Pipe & Supply

San Jacinto, CASeptember 13, 2021 —Today, Hirsch Pipe & Supply is proud to announce that they have acquired Hemet Valley Pipe & Supply.  This is the twenty fifth Hirsch Pipe & Supply store in Southern California and our first store in Riverside County. The store is located at 1590 Commerce Lane, San Jacinto, CA 92583 and can be reached by phone at (951) 654-9358 and fax at (951) 654-4729.

Bill Glockner, President & CEO of Hirsch Pipe & Supply, Inc., stated, “Hirsch is excited about this opportunity to join together with the Hemet Valley Pipe & Supply team and to work alongside former owner David Holt and his staff.  Bringing our people together allows us to continue our shared legacy of providing excellent customer service.  It also allows Hirsch to extend our store network further into the Inland Empire so we can continue to provide more locations and products to the Southern California plumbing community.” 

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Customer Spotlight: A Weekend Plumber

Posted on 06/14/2021 at 06:03PM in Spring 2021: Industry Newsletter

This quarter we're happy to shine a spotlight on one of our incredible San Diego customers: Ben Lunt from A Weekend Plumber. Ben gave us the low down on his experience, the industry and where he sees the future of plumbing heading! We hope you enjoy reading his responses as much as we enjoyed hearing them!

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Price Increase & Product Shortage Resource Guide

Posted on 06/14/2021 at 06:02PM in Spring 2021: Industry Newsletter

Why Are There Product Shortages & Price Increases?

· Due to the uncertainty of Covid and other related issues, manufacturers under forecasted sales thinking sales would drop and they did not.

· Due to uncertainty in the market, there was a lot of panic buying. Due to the increase in demand, this caused manufacturers to get backlogged with production.

· Manufacturers prioritized production of A & B items, while in some cases, C and D products were not placed in production causing further delays on certain products.

· Due to fulfillment issues, some manufacturers canceled backorders without notification causing further delays.

· Due to the increased cost of fuel and raw materials, this is having a direct impact on the cost of products.

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NEW Estimator Tool

Posted on 06/14/2021 at 06:02PM in Spring 2021: Industry Newsletter

Great news! Our Estimator Tool is NOW LIVE! This function is a helpful tool for putting together bids or estimates for your plumbing customers. This seamless tool helps you out from building out your bid to sending for customer approval to an easy order check out - all in one place on!

The Estimator tool allows you to:

-Create estimate with your customer's name and contact information

-Add all relevant products across the website to your estimate

-Include your mark up cost

-Add in additional labor costs

-Send estimate directly to your customer or download a PDF to print or send

-Add your estimate to the cart for easy check out on


Check out this helpful tutorial video for more information:

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Product Must Haves: June 2021

Posted on 06/14/2021 at 06:01PM in Spring 2021: Industry Newsletter


We're shining a spotlight on the American Standard GN  - Ultra Low NOx Gas Water Heater! Check out some features below: 

VAPORSHIELD TECHNOLOGY – Shuts off gas and air supply to heater to prevent prolonged vapor burn in combustion chamber should accidental or unattended ignition of flammable vapors occur outside the water heater.

SPARK IGNITER – Affords push button pilot lighting in lieu of matches.

MAINTENANCE FREE – No periodic cleaning of combustion air inlet necessary under normal conditions.

STANDARD THERMOCOUPLE – Design provides for use of either factory supplied thermocouple or standard replacement thermocouple.

SELF-CLEANING – Turbulence inducing cold water inlet-tube engineered to diminish hard water area sediment deposits.

NON-CFC FOAM INSULATED – Saves energy and reduces fuel costs by maximizing heat retention.

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Lawndale Ribbon Cutting

Posted on 03/18/2021 at 06:54PM in General


On March 4, 2021, our new Hirsch location in Lawndale was honored with the presence of Mayor Robert Pullen-Miles, along with their incredibly supportive city council members to welcome us to into the community with a ribbon cutting ceremony. We couldn't be prouder to be a Lawndale business, and are excited to serve our South Bay plumbers with the exceptional service that they deserve.

Check out the ceremonial video below and see interviews from our VP of Branch Operations, Jiro Akasaka, Lawndale Branch Manager, Abel Pineda, along with the mayor and additional city council members. Thank you so much to the city of Lawndale, it was a day we'll never forget and we're so excited to officially be a part of the community!

Contact our Lawndale Branch:

Address: 15611 Condon Ave Lawndale, CA 90260 Phone: 424-203-1090 Fax: 424-203-1091 Branch Email: Hours of Operation: Monday - Friday: 6:30 am - 4:30 pm Saturday:7:30 am - 11:30 pm Sunday: Closed

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A Note from Abel

Posted on 03/04/2021 at 11:31PM in Winter 2021: Industry Newsletter

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Salesman Spotlight: Sal Luna

Posted on 03/04/2021 at 11:16PM in Winter 2021: Industry Newsletter

 Sal Luna is a veteran salesman at our Van Nuys branch. He has been such an asset to not only Hirsch but to all of our customers that he helps on a daily basis! We had him answer a couple questions about his time with us: 

How long have you been with Hirsch and where did you start off with us?  I Started in 1993,  I started here in the van Nuys branch back in the day 27yrs wow I still can’t believe its been awesome.

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Did You Know: MobilePay & History Of Plumbing

Posted on 03/03/2021 at 07:46PM in Winter 2021: Industry Newsletter




Want to pay by credit card remotely from the job site or prefer to use touchless transactions? No problem - Hirsch has you covered with our new¿MobilePay¿feature. Pay when you¿want and¿how you want with Hirsch¿MobilePay, simply ask your local branch when you're placing your next order. MobilePay is fast, safe, convenient and secure - all in 3 easy steps:

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Product Must Haves: March 2021

Posted on 03/02/2021 at 11:13PM in Winter 2021: Industry Newsletter


Rinnai Demand Duo commercial water heaters install and function just like a conventional water heater with MAJOR bonuses! Water heating takes place outside of the tank which allows for increased temperature stability as seen through:

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A Note from Steve

Posted on 10/22/2020 at 08:11PM in Fall 2020: Industry Newsletter

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