Job Summary – Customer Service Rep
Join the National Sales team! This is a fast-paced job that is responsible for customer service activities that include selling; building business relationships with customers; determining customer needs; and providing accurate product, pricing, inventory and delivery information.
ORGANIZATIONAL RELATIONSHIPS
- Reports to the National Sales Manager
- Interacts with other NST sales team members
- This position has no direct reports
ESSENTIAL DUTIES AND RESPONSIBILITIES
Specifically, the position is responsible for the following:
- Determining the customer's needs and matching them to products offered by Hirsch.
- Accessing inventory information and processing sales through the company's computer system.
- Processing special orders.
- Providing customers with accurate and timely information regarding product availability, pricing and delivery.
- Driving sales activity through participation in outbound telephone sales programs.
- Maintaining a high level of product knowledge through reading and attending product knowledge meetings.
- Maintaining a thorough knowledge of accessories and related products so that appropriate add-on suggestions can be made to the customers.
- Reviewing daily/weekly/monthly reports (open orders, open P.O.'s)
- Answering incoming sales phone calls.
- Handling overflow calls.
- Visiting customers and prospects at their place of business from time to time.
- Adhering to all company policies, procedures, practices.
MINIMUM QUALIFICATIONS
- Must be 18 years of age
- Must pass a pre-employment Drug Test
- Must pass a pre-employment Background Check
- Must pass a Pre-Employment Physical
- Ability to lift 50 lbs.
- High school diploma or GED
PREFERRED QUALIFICATIONS
- Three to five years sales experience in B2B plumbing supply, industrial supply or contractor supply.
- Experience using a computerized point of sale or ERP system.
- Experience using MS Excel, Word and Outlook.
- Good written and verbal communication skills.
- Good judgment and decision-making ability.
- Ability to provide exceptional customer service and build relationships with customers.
- Ability to calculate figures and amounts such as discounts, percentages and averages.
To apply for this job please email a completed application to [email protected] with the job title in the subject.