Our Company
For the company to achieve success, we faithfully act
upon
these beliefs
to determine our policies and actions.
We are the neighborhood supply house.
We provide customers with
the best service regarding timeliness, responsiveness, availability,
ease
of special orders, information, and pricing. We compete on our knowledge
and competence, not on price.
We work as a team to accomplish common goals.
We strive for a cooperative
work environment that supports individual and team efforts.
Our branches conform to uniform expectations and standards of behavior.
Customers can expect to find similar items, pricing and service levels
at any Hirsch location.
Our goal is customer loyalty.
We target repeat customers, who rely
on us to have the material they want, when they want it, at consistent
pricing.
We treat our customers fairly.
We reward customers for volume purchases
on individual items and overall volume.
When we are unable to fulfill customer expectations we do not offer
excuses, but pursue
future solutions.
We pursue solutions by establishing
procedures, measuring performance and monitoring results.
We accept the need for change and seek constant improvement in our
operations.
We support individual initiatives and risk-taking in pursuit
of this improvement.
Our People
Our people are motivated to deliver the highest service possible to
the customer.
We promote from within.
Whenever possible, we fill managerial positions
from our ranks. We fill a vacancy from outside only when we cannot locate
an employee with the capacity or skills required by the assignment.
We attempt to do it right the first time, and every time thereafter.
We tolerate mistakes as opportunities to learn.
We trust our people.
Employees want to do well by the customer
and the company. If we provide the right environment and training,
they
will succeed.
Our Management Style
Our people are motivated to deliver the highest service possible to
the customer.
We lead by example.
Managers are expected to devote more time to
their duties than their subordinates.
Managers provide leadership in the form of goals, tools, training and
feedback.
We have a responsibility to develop our people not only
for the company’s benefit, but also for
the greater good
of society.
We offer both positive and negative feedback to our subordinates and
peers.
We address subordinates and each other with honesty and candor
so we can reach a positive outcome. We are firm and fair without losing
our tempers.
We strive to be considerate and understanding of our people.
In
supervision, we try to lead, not command. When everyone cooperates we
work more efficiently and attain
higher standards.
We set accomplishing company objectives above our personal objectives.
Our top priority is what is best for the company. Managers must place
their personal disagreements aside once a decision has been reached.
Our Character
We insist upon integrity in our people.
We present our company honestly
to employees, customers and vendors. In turn, we expect
them to be honest
with us.
We respect the worth of each person in our organization.
We encourage
individual growth and support people in achieving personal objectives in
line with their contributions at Hirsch Pipe. We respect the rights and
dignity of each person.
Excellence is expected in everything we do.
We invest in long-term relationships with our customers, employees and
vendors where all parties feel they mutually gain.
We take risks, trust
and support individuals based on this loyalty.
We value diversity and differences of opinion. We all share the
tangible rewards
of Hirsch's success.
We seek to compensate our people at levels above industry averages.
We offer individual and team based incentives, as well as generous benefits
and a company-sponsored
profit sharing plan.
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